The Support Engineer will play a critical role in achieving our mission to turn our customers into fans! As the first line of defense for new and existing customers to field product questions, incidents, and feature requests, your ability to understand their challenge and invoke a sense of assurance is critical to the relationship we strive to achieve with our customers. As a core contributor to the customer journey
What you’ll do
As the first line of defense for new and existing customers to field product questions, incidents, and feature requests, your ability to understand their challenge and invoke a sense of assurance is critical to the relationship we strive to achieve with our customers.
- Participate and contribute to design meetings for technical implementations & new features
- Help the team design and implement new features while reducing overall technical debt with minimal oversight and guidance from engineering leaders & architects
- Triage issues from enterprise customers and communicate timelines for workarounds or fixes with customers in coordination with our Customer Success team
- Stay on top of emerging trends in technology and think about how they can be applied to our software
What we need
Your ability to understand their challenge and invoke a sense of assurance is critical to the relationship we strive to achieve with our customers.
- Participate and contribute to design meetings for technical implementations & new features
- Help the team design and implement new features while reducing overall technical debt with minimal oversight and guidance from engineering leaders & architects
- Triage issues from enterprise customers and communicate timelines for workarounds or fixes with customers in coordination with our Customer Success team
- Stay on top of emerging trends in technology and think about how they can be applied to our software
Bonus Points
Invoke a sense of assurance is critical to the relationship we strive to achieve with our customers.
- Participate and contribute to design meetings for technical implementations & new features
- Help the team design and implement new features while reducing overall technical debt with minimal oversight and guidance from engineering leaders & architects
- Triage issues from enterprise customers and communicate timelines for workarounds or fixes with customers in coordination with our Customer Success team
- Stay on top of emerging trends in technology and think about how they can be applied to our software
%201.svg)
